How a Veterinary Practice Streamlined Their Flexible Staffing
Creating a unified platform for flexible veterinary staffing that enables practitioners to choose when and where they work while maintaining high standards of care.
The Challenge
A leading veterinary practice with a network of "connected care" clinics needed a solution to support their flexible staffing program. With multiple clinics across several markets and rapid expansion plans, they faced several challenges:
- Coordinating flexible shifts across multiple locations for veterinarians
- No central platform for veterinarians to view available shifts and sign up based on their preferences
- Administrative burden of managing a growing flexible workforce across expanding markets
"We had to use multiple sites which caused a loss of productivity and created confusion for doctors."
The Solution
The practice implemented Hirepad to power their flexible staffing program, allowing veterinarians to choose when and where they work while maintaining high standards of care. The implementation included:
White-Labeled Platform
A fully branded recruitment platform that maintained the practice's distinctive brand identity and pet-parent-focused approach.
- Custom branding aligned with modern aesthetic
- Consistent experience across web and mobile
Flexible Shift Management
A powerful scheduling system enabling veterinarians to select shifts at clinics operating 7 days a week from 8:00am-6:00pm.
- Advanced filtering by location, date, and shift type
- Real-time availability across multiple clinic locations
Veterinarian Portal
A comprehensive portal where veterinarians could design their ideal schedule and manage their experience.
- Self-service shift selection and scheduling
- Credential and licensing document management
Scalable Administration
A unified admin interface supporting rapid expansion across multiple markets.
- Multi-location staffing coordination
- Simplified workforce management across markets
The Results
Since implementing Hirepad for their flexible staffing program, the practice has experienced significant improvements:
- Empowered Veterinary Team: Veterinarians can now design schedules that work for them, supporting the practice's commitment to being a top-ranked workplace.
- Enhanced Work-Life Balance: Flexible scheduling with no overnights or extended hours has improved veterinarian satisfaction and retention.
- Streamlined Multi-Location Management: Ability to coordinate staffing across multiple clinics with plans for continued expansion.
- Maintained Service Excellence: The platform has helped maintain an exceptional Net Promoter Score while scaling operations.
"Absolutely, I would recommend Hirepad, especially for relief/locum work."
Conclusion
This veterinary practice's experience demonstrates how Hirepad can transform flexible staffing operations for healthcare providers. By empowering veterinarians with the ability to choose when and where they work, they have created a work environment that supports both operational excellence and practitioner wellbeing—key factors in their continued growth and expansion.